Services

Design and implementation of customised end-to-end product adoption processes.
These processes include (but are not limited to):
standards and policies, product management, on-boarding, maturity model and benefit realisation.
These are delivered through managed services as part of a long term operational engagement or short term acceleration while the internal product team is built.

Other related services include managing product migrations and decommissioning of legacy products, performance as a service offerings and more.

This tactical service delivers a detailed performance report, highlighting the main performance bottlenecks as well as suggested action plans for remediation.
The performance review will target one or more applications and be conducted by experienced performance engineers who’ll review both the technical components (infrastructure, platform, network, databases, middleware etc.), the transactions life cycle, the relevant parts of the code and the deployment procedures.

Technical consultancy and Subject Matter Expert services for the best-of-breed products we support.
Assignment of senior technology experts to resolve strategic and tactical issues, implementation and on-boarding services and integration with 3rd party tools.

These services are aimed at designing and / or delivering education strategies which will drive the knowledge across the organisation. The outcome of a well defined and implemented education strategy will ensure that the product users benefit from the tool and maximise its value and potential.

While the strategy is built of existing education modules, customising the approach and building a bespoke solution is critical to the success of the knowledge strategy.
Part of our education services also include building and coaching an internal Centre of Excellence.